I bought premium carpet and was informed by home depot that it does not require a pad since it is glued down. I scheduled a Friday installation and closed my office that day to prepare for the carpet installation which is not an easy task in a dental office. I even took notes from a Carpet Cleaning Hamilton company. I hired staff to move furniture, dental equipment, disconnected computers, and refrigerators.
We moved a Xray machine off the carpet and it took about 3 hours that morning with all staff to complete the preparation. That afternoon, I paid one employee to wait for the PM installation.
At p, an hour after the scheduled window, I get a call from JW flooring telling me that the installers can not come and that they want to reschedule for another day. After protest having cancelled an entire day of patients for the install, and paying my staff to prepare, they finally agreed to get someone out on the weekend to install before business on Monday. Saturday morning the installers showed up, two hours after I was told they would start.
The truck had a pink carpet on the roof rack the carpet I ordered stuffed in the cab. I asked about the pink carpet and they told me that they had just removed it from a house a day after they installed it because the owners said it was the wrong color. That should have been a warning to me. After asking me if I brought the siding, which home depot makes the customer pick up from the store and deliver to the installer three 30 lb boxes.
The first thing they did when they came in is ask me how to remove the molding that was glued to the wallpaper! Sunday, I spent the entire day putting back all the furniture and equipment to prepare for work the next day. I noticed blotchy stains all over the carpet. The carpet seems were darker than the rest of the carpet.
Some of the molding was peeling off. I being more concerned about reopening the office and getting back to work, was optimistic that a little extra glue and some carpet cleaner might make things good.
But, my staff and patients started to notice the carpets and some were saying that it was not that simple. I started to miss my ten year old carpet that looked better than the new install. On Wednesday, I contacted JW flooring and they sent an inspector out. That inspector came out to look and told us to buy some carpet cleaner from home depot to clean the spots that must have been the result of dirty shoes on the installers.
Also, he recommended we put a throw run over the heavy use area bellow the reception area. I bought the cleaning product and a runner at Home Depot. The Folex Spot Cleaner did not work. The second inspector that came out informed us that the carpet stains were actually the cement below the carpet, seeping up through the carpet and that the installation was done incorrectly.
He agreed to reinstall the carpet at their cost. I called JW flooring to tell them how upset I was with this whole installation and a supervisor assured me that they would reinstall the carpet properly with installers trained in glue down carpet and commercial installs.
We made a appointment a month out. Plenty of time to firm up an re-installation appointment on a botched install.
I closed the office for half a day Friday to prepare for the Saturday install appointment that I made a month ago. Before starting, I called JW flooring to confirm that they were coming tomorrow and they assured me that the appointment was on. I had the staff prepare the office again for carpet, covering all sterile surfaces with plastic and removing furniture and equipment from the carpet.
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